EU4PFM Results

EU4PFM work in progress and we are happy to share with you the results:


Main results

Redesigning the Taxpayer’s E-Cabinet

Support provided for the development of the concept for E-Cabinet 2.0 implementation within “DIYA” national e-services application, both for the mobile version and the web-portal, focusing on the intuitive and simple user interface, most used services and pre-filling options.

MoF Oversight

Recommendation based on the best practices of Lithuania and Finland  in terms of MoF oversight in the tax and custom area   were provided  to MoF.


Workshop on Lithuanian SAF-T experience, detailed functionalities of Lithuanian SAF-T system, the technical specification content was held at STS.

Strengthening efficiency of supporting cases in court

  • Methodologies on strengthening tax disputes processing and on applying Supreme Court precedents to new cases were developed.
  •  The recommendations and presentation on amendments to the tax legislation regarding settlement agreements and mediation in tax disputes were developed with the aim to decrease the number of tax disputes at the court.

BEPS Plan implementation

Experts support  was  provided to  the MoF and the STS in filling out the EOIR Peer Review Questionnaire. 

Action supported (STUDY VISITS) the participation of the STS  and the MoF representatives.

E-cashier implementation

Expert support provided for the development of :

  • the draft secondary legislation on the E-cash registers operation.
  • API to enable businesses to develop their own IT solutions for E-cashiers thus creating a competitive market.
  • free E-cashier mobile application.

Results in Legislation

Expert’s support was provided to the preparation by the inter-agency working group headed by the MoF of the comparative analysis on the Ukrainian VAT legislation approximation with the EU Directive 112.

Single tax account

Support to development of draft CMU Resolution “On Approving the Procedure for Single Account Functioning”.

Capacity building activities 

Tax Compliance Seminar. The main idea of the seminar was to present the tax compliance concept, in particular the voluntary compliance approach.


Main Results

Authorized Economic Operator:

EU4PFM experts were engaged in drafting, discussions of the text with the State Customs Service of Ukraine, of the Resolution No. 665 “On some issues of functioning of authorized economic operators“was adopted by the Cabinet of Ministers of Ukraine on 29 July.

New Computerised Transit System (NCTS) 

  • development of the Roadmap “Support of Ukraine’s accession to the CCTP and CSFTG including implementation of NCTS” with legal, administrative, organizational and IT activities, timeline and structure corresponding to the national, international and external domain tasks and milestones prepared. 
  • Resolution of the Cabinet of Ministers of Ukraine “On some issues related to the use of customs declarations of special types” was adopted by CMU on August 5.
  • Resolution No 705 “On some issues of granting permit for use of a special transit simplification“ was adopted by the Cabinet of Ministers of Ukraine on 12 August.
  • User Acceptance Testing completed. Production servers installed. NCTS pilot has been launched (trainings of traders and customs officers, development of respective instructions). 
  • Order of the SCS as dated 18.08.2020 № 330 “On establishment of the Steering Committee and Working Group on accession of Ukraine to CCTP”.


  • The customs infrastructure map was developed and launched, where a user can find detailed information on 4 types of locations (register of these types): checkpoints; internal places of customs clearance; places of international postal exchange; sorting stations.
  •  The online service “Calculator of customs value and payments at customs registration of the vehicles” was created , which will allow in a few clicks to calculate what taxes and fees must be paid for the import of a used car from abroad.

  • Integration with car price catalogue. In order to integrate with external systems for receiving trusted data to develop an automated system for declared customs value verification the Schwacke catalogue system was  procured.
  • eAppeal system online SCS official appeal system with various channels on how to submit information in a more user-friendly format with more possibilities for analytics for internal and external users.

  • Digital signature was procured.

In joint cooperation with our international partners the following services were launched:

  • The official web portal with its administration system was developed and launched in cooperation with TAPAS Project.. 
  • On April 15, the SCS started publishing statistical data on Ukraines trade turnover at its dedicated BI portal ( that was developed by EU4PFM experts in close cooperation with the USAID.

Capacity building Activities 

Trainings (jointly with the Department for Specialized Training andCanine Services in the System of the State Customs Service of Ukraine)

  •  Training of trainers on analysis of needs and feasibility for improving the control of Flora and Fauna (CITES Convention) by customs authorities of Ukraine and Workshop In this domain
  • Workshop on Safety and security risk management and targeting with related IT functionality.
  • Workshop on CCTP requirements including NCTS compatible national transit application implemented at national level.
  •  Workshop on Risk Management capacities of Coordination and Monitoring Customs Houses. Centers of Competence and targeting.
  • Workshop on Analysis and drafting of national legislation on PCC and customs audit regarding the compliance with the EU customs legislation and Workshop on Analysis of the processes of post-clearance control and customs audit applied by Ukraine’s customs authorities carried out,
  • Workshop on Risk Management capacities of Coordination and Monitoring Customs Houses.
  • Workshop on Analysis of Ukraine’s customs legislation, administrative and technical environment in the field of customs valuation.  And  Workshop on The comparative analysis of Ukraine’s customs legislation with relevant provisions of the Agreement on Implementation of the Article VII of the General Agreement on Tariffs and Trade (GATT) 1994.
  •  Workshop on Analysis of needs and feasibility for improving the control Intellectual Property Rights (IPR) by customs authorities of Ukraine.
  • , Workshop on Ukraine’s customs legislation applicable in the area of non-preferential origin of goods aligned with EU customs legislation.
  •  Workshop on Organization of business processes for targeting as increased capacity of risk management system.
  •  Workshop on Coordination and Monitoring Customs and Centers of Competence as improvement of Risk Management process and capacities.
  • Workshop on The comparative analysis of Ukraine’s customs legislation with relevant provisions of the EU customs legislation related to reliefs from customs duties.
  • , Workshop on Risk management of pre-arrival and transit declarations and relevant IT system functionalities.  And on Workshop on Prearrival information data elements (data sets) and possible usage of entry summary declaration for wider targeting.  
  •  Workshop on Usage of data on possible violations for improving risk management. 
  •  Training of trainers on providing control of export and transit of DUAL-USED goods by customs authorities of Ukraine.

Results in  legislation 

  • On 29 July 2020 the Cabinet of Ministers of Ukraine adopted Resolution No. 665 “On some issues of functioning of authorised economic operators” (the Resolution).
  • On 05 August 2020 the Cabinet of Ministers of Ukraine adopted Resolution No 681 “Some issues related to the use of customs declarations of special types” (the Resolution No. 681).

This means that starting the day of publication (07 August 2020) of Resolution No. 681, Customs Service should recognize Transit Accompanying Document and List of Items  as a document based on the particulars of the transit declaration and printed using electronic data-processing techniques to accompany the goods.  on 12 August 2020 the Cabinet of Ministers of Ukraine adopted Resolution No. 705 “On some issues of granting permit for use of a special transit simplification” (the Resolution No. 705).


Main Results

Gap analysis of HRM functioning 

At each BI covering the main HRM processes (Job Classification, Recruitment, Performance Appraisal, Professional Development, Financial Motivation) and ‘soft’ functions (Non-financial motivation, Adaptation, Staff planning and Internal Communication). Where possible, proposals and tools for measuring performance have been proposed that could be useful in further developing HRM in the BIs. The main result is that the role of the HRM unit is clearly defined and recommendations regarding initiatives that are being undertaken or planned to be undertaken in the area of HRM are pointed out. Such analysis allows to look at the organization as a whole from the systematic point of view (whether systems and practices are in place up to par in achieving the organization’s goals) and to find insights on improvements, gap analysis highlights organizational HR strengths and weaknesses that influence the abilities of employees to operate effectively.

Each BI received a document – Gap analysis of HRM function report. 

The analysis was done through:

  • procedures (including whether the organization has processes defined by internal legislation), 
  • how the process is practically implemented, 
  • monitoring of the process, 
  • what resources are dedicated from the HRM unit, 
  • whether an IT tool developed to manage the process, data that are already in the disposition of a BI.

Staff Engagement survey methodology

 Developed, presented to the BIs and approved by the NACS for the use of all state services organizations as a recommendation.

This approach was developed by the core team of the STS under the expert support of the ISTEs. 

The questionnaire consisted of 55 questions on three dimension factors such as engagement, loyalty and satisfaction, and covered the following aspects: change management, career opportunities, cross functional interaction, learning & development, work organization, autonomy and impact on results, management of the Organization, performance management, teamwork, direct manager, reward and recognition.

The automated analytical tool is developed based on Microsoft Excel for processing the results for the convenience of the HR employees of the BIs.

Staff Engagement survey conducted within the STS with high participation rate – 61% out of all staff. 

Draft Guidelines for the HRM Strategy were prepared by the EU4PFM experts and presented to the BIs.

This guideline is a tool for the BIs to develop, deploy, implement and monitor their Strategies on Human Resources Management. The methodology describes how to select a change management team; collect essential information for drafting the HRM Strategy; calculate and analyze Key Result Indicators (KRIs); conduct workshops on development HRM Strategy; how to draft and implement an action plan, setup and review post supervision activities (KRIs). The HRM strategy aims to support and accelerate the main strategy of the organization.

STS HRM Strategy for the 2020-2023 prepared with the support of the EU4PFM Core Team experts and approved by the STS Head. This document is an HR ‘Bible’ for the next 3 years, as from this moment the main HR goals and objectives are clearly defined and are going to be communicated for the staff. 

Our key achievement in this regard is that this strategy was developed considering the results of the activities of the Project –  the results of the staff engagement survey conducted, HRM gap analysis provided. 

Methodological recommendations on professional development and training of employees in Beneficiary Institutions (MoF, SCS, STS) provided in the report.

The report consists of four parts: gap analysis of T&D of employee’s methodology and project stages on the first part, gap analysis assessment results on the second part, recommendations on T&D planning and management process on the third part, conceptual framework of T&D planning and management process improvement on the fourth part.

The relevant reports for each BI contain the assessment methodology; indicators for measuring the process maturity and effectiveness; targeted KPIs set on the basis of the best international HRM benchmarking in the public and private sector, as well as detailed recommendations on how to enhance and mature the process of professional development and training. The EU4PFM experts also prepared the proposals for the internal regulation on professional development and training (T&D) which were discussed and endorsed by the representatives of the MoF, STS and SCS.

KPIs library developed for each BI and presented to the HR team of the MoF and STS (will be presented to the SCS HR team this week).

Capacity Building activities 

  • Intro training on managing performance (on KPIs) provided for the HR team of the MoF and STS. 
  • Intro training on managing performance (on KPIs) provided for the STS top managers.
  • Job profiles in SCS following EU Competency Framework and recruitment.