IT Consolidation Seminar

E-governance, tax and customs officials from Estonia and Lithuania shared with their Ukrainian counterparts their recent experiences in consolidation of IT functions

During the seminar hosted by the Ministry of Finance of Ukraine, tax and customs experts from Public Finance Management Programme for Ukraine (EU4PFM) shared their experiences in consolidation of IT services.

They noted that it was a complex process associated with some risks that required careful planning, good internal and external communication and attention to detail. The importance of political will, joint vision by the leadership of all relevant institutions about the outcomes, sufficient financial resources and regular communication were underlineds key factors for success.

Mr. MargusNoormaa, General Director of Information System Authority of Estonia demonstrated the stages of implementing E-Estonia system which covers 472 public institutions and 1232 IT systems supporting 2735 public services. The importance of political will, joint vision by the leadership of all relevant institutions about the outcomes, sufficient financial resources and readiness for regular communication were underlined as key factors for success.

Mr. TautvydasBanelis, Director of Customs Information Systems Centre, elaborated on the four fundamental agility design principles of Lithuanian Customs which are applied to the architecture design in order to be flexible and effective: simplification, standardization, modularity and integration.

Mr. VytautasLatinis, Senior Adviser of IT department at Lithuanian State Tax Inspectorate, presented e-STI system with mobile application which is a part of Smart Tax Administration system. This system has strong support services for taxpayers, such as call-center and online chat, and it is integrated with the accounting data.

These presentations were followed by presentations by the Ministry of Finance and State Tax service representatives as well as their advisors on the current state of play of IT functions in PFM institutions as well as government needs for the future. They were followed by a lively discussion on risks and opportunities that IT centralization represents.

Mr. Egon Veermäe, the EU4PFM team leader in tax and customs program, drew conclusions on the discussion underlining that it is important to reach a common understanding that the IT governance needs to be improved in PFM institutions. It was also critical in coming months to agree on the IT strategy and action plan. Good IT governance will allow PFM institutions to deliver better public services to citizens and businesses.