Ukrainian HRM policies in tax and Customs institutions will be adapted to EU Customs Competency Framework

Kyiv, September 25, 2019

During the Round Table discussion and Drafting sessions on HR issues EU experts from EU4PFM programme advised Ukrainian counterparts on concept adaptation of the EU Customs Competency Framework to the national needs for the State Customs Service of Ukraine, precisely, to develop and implement the modern HRM policies.

It would help to deliver better, more effective service to citizens and businesses as well as to reduce corruption vulnerability. Results of the Drafting sessions could be also implemented for other Ukrainian Public Finance Management institutions (Ukrainian State Tax Service and Ministry of Finance).

Mr. Arunas Adomenas, Senior Adviser on Customs Policy at Lithuanian Customs, opened a discussion with a discourse on the importance of EU Competency Framework as guidelines developed for EU Customs administrations to help them meeting a challenge of implementation of new Union customs legislation. He stated: «Union Customs Code provides for many changes in customs daily operations, development of new IT systems, introducing new simplifications of customs formalities, etc. All these changes will have to be made by customs officials. They will need to develop new competencies to implement new legislation. Ukrainian Customs are facing similar challenges today therefore EU Customs Competency Framework is one of the ways to improve HRM policies”. 

EU Customs Competency Framework covers such aspects as career model, core values, proficiency levels, as well as professional, operational and management competencies. Moving on with introduction of the Framework for Ukrainian counterparts, Mr. Arunas highlighted one of the main parts of it – core values: strong ethics and high integrity;public service commitment; customer & service orientation and continual learning & professional development. 

Elaborating on career model, Mr. Irmantas Lideikis – Head of HR at Lithuanian Customs department, identified two career paths: a strategic management and an expert career path. Healso indicated the importance to balance the hierarchical levels such as OperationalExpert and Management. Also, Mr. Irmantas demonstrated the significance to follow a role mapping matrix which contains definitions and descriptions of Common Customs Roles identified across the EU Customs Departments.

Ms. Ieva Vizgirdiene, Head of Training and Methodology Division in Lithuanian Customs Training Centre, introduced competencies needed to perform a job effectively. Professional competencies encode decision making, problem solving, data management, etc. Operationalcompetencies cover technical and role specific tasks, e.g. trade facilitation, Customs supervision, control of goods, etc. Managementcompetencies are of specific use in the field: strategic agility, political awareness, process management, etc. 

The presentations were followed by the joint drafting sessions. Based on the procedures, it was decided to conduct a recruitment management system that would allow to effectively track and search for the most quality candidates; to conceive a training management system for enhancing efficiency of employees, and to initiate a motivation and reward system in order to stimulate graduates and entry level specialists to join the team. Leaning on concept adaptation of the EU Customs Competency Framework, the implementation of outcomes was decided to start in the middle of October, 2019.

The Public Finance Management Programme for Ukraine (EU4PFM) has its overall objective to improve Public Finance Management in Ukraine as well as public services and the business climate. The specific programme implemented by Lithuania’s CPMA supporting tax and customs reforms and capacity building in Public Finance Management aims at (i) further development of a modern, efficient and fair revenue collection system and (ii) enhancing organizational capacities of PFM institutions, precisely in human resource management, anti-corruption and implementing IT solutions. The overall budget of the programme is EUR 29.5 mln (including the IT Fund) with the implementation period of 4 years.

Central Project Management Agency (CPMA), founded in 2003 by the Ministry of Finance of the Republic of Lithuania, has more than 15 years of experience in management and implementation of various EU and other international donors’ programmes.