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07.02.2025

Best communication practices in action

The State Tax Service of Ukraine and the EU4PFM Project are actively cooperating in the implementation of best communication practices.

Together we have already done:
– a new brand book is developed as a tool for building communication with taxpayers in a single style and positioning
– communication strategy is approved – a guide by which the State Tax Service will be able to communicate with taxpayers, answering the question “what, when, for what?”
– media monitoring is provided on a regular basis – it is important to receive timely information about publications outside for timely response
– weekly message boxes on the main developments and achievements of the State Tax Service have been introduced – the State Tax Service will help to “talk” to taxpayers simply and clearly on topical issues
– training on communication strategy development, anti-crisis communications, SMM, strategic planning, and interaction with the media
Forming the image of the State Tax Service as a European-style service with a high level of trust in society is one of the main priorities of cooperation between the EU4PFM Project and the State Tax Service of Ukraine!

Let’s implement change together!

 

 

 

 

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