Market consultations on the procurement of the Hardware and Software Complex Contact Center of the “Help Desk” System and Services from its settings

Public Institution Central Project Management Agency (hereinafter – CPMA) (Republic of Lithuania) is planning to procure the HARDWARE AND SOFTWARE COMPLEX CONTACT CENTER OF THE “HELP DESK” SYSTEM AND SERVICES FROM ITS SETTINGS(hereinafter – Goods). The final owner and beneficiary of the State Customs Service of Ukraine.

The Goods are financed within the frame of the signed Contribution agreement on the 22nd December 2023. No. NDICI-GEO-NEAR/2023/452 by the CPMA and the European Union, represented by the European Commission, on the implementation of the “Support Programme for the Expansion of Public Finance Management for Ukraine” (hereinafter referred to as Extension EU4PFM), funded by the Neighbourhood, Development and International Cooperation Instrument – Global Europe (NDICI – Global Europe).

Before announcing the public procurement CPMA (Buyer of the Goods) is kindly inviting you to participate in the prior market consultation of procurement of the Goods. The technical specification, questionnaire and other related documents could be found under this link: https://viesiejipirkimai.lt/epps/pmc/viewPmc.do?resourceId=301673.

Please submit your answers to the questionnaire by email [email protected] until 16 December 2024, 17:00 Lithuanian time.

Information on the prior market consultation will also be posted on the CPMA website (please find under the following link https://www.cpva.lt/en/public-procurement/627).  

We would also like to inform that the budget of public procurement of the Goods can be set regardless to the information received during the prior market consultation.

If you decide to participate in the public procurement that is planned to be launched after the prior market consultation, please find below the additional information:

1. The public procurement will be carried out via the CVP IS system: https://viesiejipirkimai.lt. Only Service Providers registered on the CVP IS may participate in the procurement. Any information, explanations related to the procurement documents, notices or other correspondence between the Buyer and the Service Provider shall be carried out only via the CVP IS.

2. The tender must be submitted only by electronic means, using the CVP IS. Training material on how to use CVP IS (how to register, to submit tender and all other related information) could be found through the link: https://vpt.lrv.lt/en/methodical-assistance/registration-of-economic-operators-in-cvp-is_en/.

With best regards,

Public Procurement Commission