HR/PAR

Updated on: 25 August 2025

EU4PFM supports Partner Institutions in strengthening people management systems and advancing anti-corruption policies in line with leading EU practices

People Management Strategies for MoF, STS, and SCS approved

Tools to design and implement modern Human Resources Management practices in PFM institutions developed, including ⤵️

Adaptation system for new employees
Competency Framework
Staff engagement survey
Mentorship

Training and Professional Development System enhanced

Modern HRM tools and relevant methodological materials created, such as ⤵️

Handbook on adaptation of newcomers for SCS
Standard principles and templates for informing and attracting potential candidates for vacancies
Library of competency-based interview questions and recommendations for practical implementation in MoF
Conceptual framework on mentorship and methodological guidance for practical implementation
Conceptual framework on training and development system
Guidelines for training needs assessment
List of proposals and described non-financial motivation measures
Library of KPIs
Potential measures and high-level roadmap for next steps in improving organisational culture

Anti-corruption policy and practices enhanced

Training programme on mental health and emotional well-being, as well as diversity and inclusion at workplace implemented

~80 training workshops

~4650 trainees

Tools and respective guidelines to run a modern HRM system and organisational development:

Staff Engagement Survey methodology prepared and staff survey conducted in all Partner Institutions
Guidelines and support for the development of HRM Strategy and Action Plan provided
Staff planning methodology and standard principle for informing and attracting potential candidates for vacancies prepared
Recommendations on newcomers’ adaptation system provided and guidelines for newcomers in MoF and SCS developed
Guidelines on Mentorship and Proposals for elaborating internal acts developed
Library of KPIs (Key Performance Indicators) for Partner Institutions prepared
Competency Framework for the MoF, the STS and the SCS developed and implementation of competency-based management supported
Library of Interview Questions to check competencies in the recruitment process and recommendations for its practical implementation in the MoF, STS and SCS prepared
Recommendations and guidelines for the development of standard job profiles and competence-based training system prepared
Conceptual Framework of Organisational Culture prepared and recommendations on its improvement provided
Guidelines for practical empowerment of non-financial incentives of employees provided
Recommendations for Improvement of anticorruption policy in Partner Institutions provided
Recommendations for the development of the Anticorruption Programme in SCS provided and respective amendments, as regards risk register and KPIs
Conceptual framework of Project Management institutionalisation with recommendations prepared
Recommendations in Process Management provided
Recommendations for Strategic Planning provided

Anti-corruption and integrity policy:

Article-by-article Analysis to the Law on Amendments to the Customs Code of Ukraine with recommendations on the secondary legislation to the Amendments to the Customs Code of Ukraine provided
Reviews of (1) organization of customs administration in Europe prepared, (2) salary systems for customs administrations across Europe prepared
Review of international standards and practice relating to integrity checks and lifestyle monitoring of public officials prepared
Methodology for conducting integrity check developed
Support provided to updated Anti-Corruption Program of the SCS for 2023-2025 as regards to risk register and KPIs
Support provided to updated section on anti-corruption activities in the SCS web-site
Workshops/ consultations on practices to fight corruption for the SCS conducted

Trainings on the following topics conducted:

Competency-based HRM
EU Competence Framework for Customs and Taxation
360 feedback assessment
Staff Planning and Recruitment Process
Conducting interviews for Competition Members
Internal Communication
Staff Engagement Survey
Policies and Tools of Training and Professional Development
Mental Health and Emotional Well-Being
Diversity and inclusion in the workplace (barrier-free workplace) according to EU standards
Risk Assessment in Preventing Corruption
Performance Management
Process Management
Project Management
Strategic Planning

Handbooks:

Handbook on Performance Appraisal interview prepared
Handbook for members of Competition Commissions prepared
Handbook on planning the Internal Communication of the organisation prepared