From inclusive workplaces to barrier-free public services: how to put inclusive communication into practice

New episodes of our free online course on inclusive communication are released every week. Through practical examples, we show how to apply four key principles: accessibility, clarity, respect and neutrality.

Episodes on how to communicate so that everyone can understand information and use it (Episode 10), and how to choose words that do not create barriers in communication (Episode 11), are already available.

The upcoming episodes will cover:

• how to make information accessible and easy to read (Episode 12)
• how to handle sensitive situations (Episode 13)
• how to reduce stress during communication (Episode 14)
• techniques for reducing tension and preventing conflict escalation (Episode 15).

Through practical examples, you will see how small changes in communication can help prevent misunderstandings, make interactions with public authorities easier and strengthen trust in public institutions.

Watch all episodes of the course at this link.