State Tax Service of Ukraine Launches Modernised Contact Centre with the European Union Support

Xavier Camus, Head of Operation Section “Good Governance and Rule of Law” of the EU Delegation to Ukraine, visited the Contact Centre of the State Tax Service of Ukraine to meet with the leadership of the STS – Tetiana Kirienko, the STS Acting Head, and Ivan Romanov, Director of the STS Information and Reference Department to discuss the results of the modernisation of the Contact Centre.

“Providing effective support to tax payers is vital to ensure effective revenue collection by the State and therefore finance the defence, the continuity and the reconstruction of the country. It also builds trust between taxpayers and the State. Finally, it strengthens the enforcement capacities on tax legislation, which is key for the EU path. The EU is very pleased to have supported the State tax service with the implementation of a modern concept of Contact Centre, including the acquisition of state of the art IT equipment. This initiative and the successful cooperation with the tax service provide a key contribution to these objectives” Xavier Camus noted during the presentation.

During the presentation, the STS leadership highlighted the development of the Contact Centre and the main accomplishments of the modernised Contact Centre that provides innovative solutions to enhance communication with taxpayers. Through the implementation of new technologies and streamlined workflows, taxpayers can connect now with tax experts quickly and conveniently.

Taxpayers are encouraged to take advantage of the modernised Contact Centre for all their tax-related inquiries and assistance.