Another step forward to modern administration with quality services for citizens and business

Starting from May 2023, the STS Contact Centre conducts testing of the deployed new software and hardware, which was modernized with the support of the EU4PFM project. The new software and hardware complex made it possible to raise the service to a new level even in test mode, which was immediately felt by users of the Contact Center services.

Among the main achievements and advantages are:

Right now, the remote recording service is being tested in the queue for the taxpayers’ service centers.

The modernization of the Contact Centre became possible thanks to the effective cooperation of the State Tax Service of Ukraine and the EU4PFM project.