State Tax Service and State Customs Service, with the support of EU4PFM, are progressing in creating and integrating competency framework into their HR processes

Last week, EU4PFM international short-term experts Kristina Jokubaityte-Revutiene and Ieva Vizgirdiene conducted working sessions with the State Tax Service (STS) and the State Customs Service (SCS).

Over the past six months, a collaboration between EU4PFM experts, working groups within the STS and SCS, has identified priorities, shared best practices in competency-based HR management from EU member states, and conducted workshops on competency model design and implementation.

As a result, a draft competency framework has been developed for the SCS. This framework includes four competency clusters with a total of 47 competencies: Behavioural Competencies, Operational Competencies, Auxiliary Competencies, Managerial Competencies. Four proficiency levels were established to assess these competencies. These levels detail the necessary knowledge, skills, and abilities for successful job performance.

The internal Working Group at the partner institution has begun implementing these competencies. They are piloting them within their recruitment process by creating twenty-three job profiles for positions selected for testing. Additionally, a set of indicative competency-based questions was formulated for evaluating forty competencies during competency-based interviews. This aims to streamline the recruitment and assessment process.

For the STS, a key goal was to align their Competency Framework with the EU’s Competency Framework for Taxation. So far, a draft competency framework for the STS has been identified. This framework categorises all STS functions into seven domains and defines four competency clusters with 37 competencies across three proficiency levels. The proficiency levels aim to detail the knowledge, skills, and abilities needed for job performance.

Stay tuned for updates on our progress!